Support Specialist

What will you do?

As a Support Specialist, you’re the first point of contact for our customers. You help them get started on our platform, answer questions, and make sure they can continue independently. You collaborate with colleagues in Sales, Data, and IT, think along on smarter support, and translate technical information into plain language.

You will, among other things:

• Answer customer questions by phone and email, and guide users in our platform

• Explain technical information clearly and empathetically

• Spot opportunities to improve the customer experience and actively help create smarter processes

• Collaborate on more complex issues

• Share knowledge through guides and FAQs

A typical day

You start by reviewing your inbox and scheduling call-backs. In the team stand-up, you share insights from customer questions and weigh in on upcoming system updates. Next, you have a customer meeting where you tackle a recurring issue at the root. After a healthy team lunch and a short walk, you align a new FAQ proposal with your manager. Later in the afternoon you resolve an incident together with IT and keep the customer well informed. You wrap up by updating documentation and making sure all requests are handled or handed over.

What do you bring to the table?

• Bachelor’s level working and thinking skills (or equivalent), with experience in Customer Support, Customer Success, and/or SaaS

• You’re empathetic, energetic, and solution-oriented

• You help customers move forward—and teach them to work independently in our system

• You communicate clearly, including on technical topics

• You set clear boundaries and guard them in a friendly way

• You stay organised, work accurately, and switch gears easily

• Affinity with software, smart tools, and sustainability in foodservice

What we offer

• A competitive salary
• An impactful role—commercial and socially meaningful
• Hybrid working (from our office in the Mauritskazerne in Ede and from home)
• Trust, autonomy, and room to build
• Healthy lunch, great colleagues, and smart tools
• Regular team days, outings, and time to unwind

Ready to make an impact?

Send your CV and a short motivation to Patricia van Olderen (HR Manager) p.vanolderen@foodstep.com

Prefer to call or message first? You can reach us at: 06 34442466

Missing one or two boxes but excited about the role? Please apply anyway!